"Redesigning government" is something, like the weather, that everyone talks about, but no one does anything about. Usually, the phrase is just code for (on the one side) spending a lot more money on the thing that is not effective or (on the other side) cutting spending on the thing that is not effective. No one tries to do anything about the underlying effectiveness.
One of my managers (John Harvanko, giving him full credit) has come up with a novel idea. The State of Minnesota Superstore. He suggests the Mall of America as a site. The Superstore is a place that any citizen could get help with anything that state government does: drivers license, fishing license, permits, tax trouble, etc. It would both help the consumer and get each state agency out of its silo (cylinder of excellence). I know most voters think of state government as this monolithic entity, but the reality is that government is composed of dozens of separate fiefdoms (agencies) that have shockingly little contact with one another.
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